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fulfillment expert job description

All about Target

As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say, “I love Target!”  When you work at Target, you’re helping every family discover the joy in everyday life.  You’re working alongside a dedicated team that brings their passion and pride to all that they do. We delight our guests with area experts ready to assist with items that are instock and priced accurately ensuring guests have an enjoyable experience both in stores and online.

All about General Merchandise

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store. This team leads Food & Beverage, and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work.

At Target we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Expert can provide you with the:

  • Knowledge of guest service fundamentals and experience supporting a guest first culture across the store 
  • Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement
  • Experience executing daily/weekly workload to support business priorities and deliver on sales goals 

As a Fulfillment Expert no two days are ever the same, but a typical day will most likely include the following responsibilities:

  • Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
  • Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
  • Meet pick and pack productivity expectations and INF goals.
  • Locate Ship to Store orders and scan into hold upon arrival.
  • Complete return to stock tasks according to best practice.
  • Monitor and communicate with your leader when supplies are needed.
  • Model excellent service by greeting all guests in the area when picking orders.
  • Properly use equipment while following safety best practices.
  • Manually load outbound orders into 3rd party carrier trailers (Enhanced Ship from Store locations only).
  • Leverage appropriate escalation tools to solve process and/or guest issues; notify leader(s) as needed.
  • Execute end-of-day procedures
  • Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items.
  • Provide service and a shopping experience that meets the needs of the guest. 
  • Always demonstrate a culture of ethical conduct, safety, and compliance.
  • All other duties based on business needs.

What we are looking for

We might be a great match if:

  • Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
  • Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
  • Stocking, Setting and Selling Target products sounds like your thing… That’s the core of what we do.
  • You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Expert. But there are a few skills you should have from the get-go:

  • Must be at least 18 years of age or older
  • Welcoming and helpful attitude toward guests and other team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step processes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

  • Accurately handle cash register operations
  • Climb up and down ladders
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary