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Analyst Dig Exp Support

Apply Now Job ID: R0000014780 Date posted: 06/29/2019 schedule: Full time Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045;
Description:
  • Independently drive issue resolution and provide second level support on guest complaints with urgency and timeliness based on severity
  • Identify issue trends and drive defect management with multiple product and engineering teams (>40 different teams)
  • End to end understanding of Target.com business processes related to Item, Pricing, Promo, DVS, Storefront, Site Merchandizing, Inventory etc.
  • Understanding of the digital IT systems and tools through which data flows to support item lifecycle and order flow.
  • Be a consultant across teams to provide upstream and downstream context of the business/process and systems
  • Liaison with Product and engineering teams to assess impact of issues, work with supervisor to make business decisions during large recovery situations with business impacts of over $500K
  • Collaborate with different teams in digital like Guest Account Management, Checkout, Adaptive, Guest Contact Center, Client Support Center, fulfilment etc. and external vendors to enhance overall guest experience
  • Conduct business and issue analysis and provide insights and recap to the leadership team
  • Ensure accuracy & timeliness as per business needs & demonstrate high sense of accountability and ownership
  • Work with Global DES to implement changes to standards and procedure
  • Manage order pipeline, 24/7 support and real time triaging issues during peak
  • Communicate process changes back to business teams
  • Dashboards and reporting on emergency processes, handoffs, fast sell alerts and issue recoveries
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