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Analyst Quality Programs

Apply Now Job ID: R0000136154 job family: Guest & Team Member Contact Centers schedule: Full time Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045;

Job Title:Analyst, Quality Audit

Date - April 2021

About Us:

Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As an Analyst Quality audit, you will need to collaborate with various Service center partners and identify projects/processes aligning to business key objectives that enhance Guest Experience, Agent performance, Process improvements and Technology changes. You need to display a high level of curiosity to dig into data to understand themes & patterns, identify root causes, check-in on progress, take action to address roadblocks/challenges to deliver on project outcomes. You will need to build strong relationships with business and collaborate with other analysts to ensure alignment and understanding of business objectives and KPIs. In addition to supporting the process improvement projects, support quality program on various parameters defined by quality applications within Target, for Service center team members in accordance with specific SOP’s whenever required You will need to continuously upskill on various tools and technologies that may be required for implementation of process improvement outcomes.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You:

  • Three-year degree or equivalent 4 – 6 yrs. experience or MBA with 3 to 5 yrs. of experience
  • Curious learner who loves data and digs in to understand root cause issues to provide recommendations and possible solutions.
  • A critical thinker who enjoys applying problem solving tools and techniques
  • Proficiency in written and verbal communication skills
  • Comfortable with ambiguity and a rapidly changing retail environment
  • Ability to work independently with a high level of initiative and ownership
  • Strong team player
  • Strong understanding and knowledge of MS Outlook, Word, Intermediate Excel and PowerPoint
  • Reporting and analytical skills
  • Good understanding and experience of using 6Sigma Lean methodologies and practices
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