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Director Indirect & Reverse Logistics

Apply Now Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id: R0000332912
job family: Supply Chain Process & Operations
schedule: Full time

ABOUT US: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers. Target Global Supply Chain and Logistics (GSCL) is evolving at an incredible pace. We are constantly reimagining how we get the right product to the right guest even better, faster and more cost effectively than before. We are becoming more intelligent, automated and algorithmic in our decision-making, so that no matter how guests shop - in stores or online - we deliver the convenience and immediate gratification they demand and deserve. We’re looking for exceptional people who are proactive, creative, independent, innovative, risk-savvy and comfortable working in varying degrees of ambiguity. Are you a critical thinker who seeks out root cause and can analyze both qualitatively and quantitatively? Are you a creative problem-solver who simplifies problems, quickly identifies solutions, commits to a plan and then positively influences others to execute it? If so, you will have success on one of our dynamic teams. 


The position will be responsible for leading the following business functions - Indirect, Reverse, Third party logistics and Retail Field Operations (IR3PL) and leading a highly skilled team of Supply Chain Specialists, Analysts and Leaders. This will include being the voice for IR3PL for all of Target in India, managing teams and delivering business outcomes and projects for IR3PL. The responsibility of this Director includes leading the business facing Managers, aligned by capabilities, directing the team through the transition of process from Minneapolis to India – starting from identifying opportunities, understanding scope, developing skill set & tool requirements to setting up the team (hiring and training included) in partnership with IR3 teams in Minneapolis. This position requires strong communication and problem solving skills. It requires boldness in developing a voice to surface issues with Minneapolis leaders. It also requires strategic thought in the staffing, retaining, developing and training of a balanced team. This director will also be responsible for driving cross functional partnership with IR3PL product management and analysis teams. This leader will be accountable for developing new capabilities in India across IR3PL functions and in particular the Feld Operations space across Labor planning, WFM, ICQA, E&F and build a Forecasting COE.


Champion team by building and developing a high performing, diverse, and engaged team.

  • Create strategic synergies between the Business Operations, Business Analysis and HQ Business teams with focus on improving inventory tracking, recovery rates in Reverse and Recommerce and support 3PL business priorities
  • Own Sales and Operational Planning routines and Supply Chain Forecasting across business functions - Indirect, Reverse, Third party logistics and Retail Field Operations (IR3PL)
  • Create frameworks for strategic transitions in Field Operations Businesses, including but not limited to Labor Management, Inventory Control and Quality Assurance(ICQA), Warehouse Management, etc.
  • Engage with key partners across Supplier Performance Management teams in HQ to optimize Supplier accountability and manage effective and efficient supply chain operations
  • Project Management and Innovation: 
    • Establish comprehensive project management practice and routines
    • Contribute in Agile ceremonies to keep the team up-to-date on task progress, as needed 
    • Deliver a strong and sustainable global operating model
  • Partnership:
    • Drive cross-functional alignment, prioritization, and coordination of key program priorities
    • Collaborate closely with leaders across broader supply chain to drive strategic initiatives
  • People Management:
    • Responsible for resource planning, competency development, performance management, productivity improvement, talent retention, career planning  and development
    • Provide insightful, motivating and constructive feedback and build a highly engaged team
    • Help the team integrate their goals and capabilities with the organization’s emerging needs
    • Identify and attracts key individuals with the critical capabilities needed by the organization
    • Advocate for training and development needs of the team and develop a strong leadership team
    • Hold Minneapolis partners accountable to fostering culture of communication and trust


  • Master’s degree is required.
  • 10+ years of total experience with at least 4 years’ experience in Supply Chain, in support to Inventory Management, Reverse Logistics, Forecasting, Labour Planning, ICQA
  • Proven track record of leading and delivering on enterprise business initiatives impacting strategic priorities, build team and capabilities from scratch
  • Exceptional interpersonal skills with the ability to build strong relationships across various teams and levels of leadership.
  • Ability to communicate clearly and effectively across a wide range of stakeholders and Senior Leaders
  • Flexibility, resiliency and nimbleness, comfortable working in ambiguous areas with ability to define strategic vision and direction to the team
  • Strong analytical skills including ability to translate data into insights and coach/mentor Leaders and IC’s to leverage data to solve problems.
  • Ability to breakdown complex problems and develop sustainable solutions in collaboration with SMEs
  • Ability to manage multiple projects, meet deadlines and set priorities effectively
  • Ability to set a vision for the team and develop clear milestones and metrics to track progress
  • Proven ability in building a Diverse and Inclusive team
  • Proven capability to lead leaders, including personal development, work direction, and strategic collaboration

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