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Lead HROC Specialist

Apply Now Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id: R0000177185
job family: Guest & Team Member Contact Centers
schedule: Full time

About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.  


Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Target’s distinctive retail brand by continuously experimenting, evolving and innovating. With the chance to positively impact nearly 350,000 people worldwide in our stores, distribution centers and headquarters, you’ll be a strategic partner to both the leaders and team members who elevate and nurture the Target guest experience. Our dynamic, passionate and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward and professional advancement.

Working with HR Operations, you’ll focus on the powerful and innovative systems and technologies that team members depend on to manage both work and life. Whether it’s time reporting or team member training, these critical systems keep things running smoothly. HR Operations is service-oriented, and puts team member success at the heart of our activities. So when it comes to parental leave or planning a vacation based on paid time off, our goal is to give Target team members easy access to intuitive systems with relevant, complete and accurate information.

As an HR Operations Center (“HROC”) Lead Specialist, you will take ownership of escalated issues and contacts that require additional research. You’ll make decisions based on past experience and impact, take partners as necessary and model high quality guest service. You will provide feedback to HROC teams based on opportunities that have surfaced during review of issues. In your role, you will respond to all issues in a timely manner and appropriately track and document resolution, while maintaining confidentiality. You’ll also assist with identifying, developing and implementing improvements to existing and new procedures and functions to maximize service delivery to our guests. This includes significant elements of project management including, but not limited to, process mapping, development and testing of resources and process, documentation of procedures, training and sharing of ongoing feedback to teams based on performance, monitoring and reporting results, and sustained, successful service delivery.

Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

About you:
• Four-year degree or equivalent work experience
• 2+ years of related HR Office or guest service experience
• Demonstrated success in areas of work quality and guest service
• Knowledge of HR & Payroll systems
• Strong guest service and follow-up skills, with excellent verbal and written communication skills
• Ability to manage multiple tasks; strong organizational skills
• Strong PC skills and proficient with MS Office Package
• Innovative and creative problem solving skills

Preferred Requirements:
• Knowledge of Target’s policies and procedures
• Previous experience with coordinating projects
• Previous experience on the HROC Direct Operations Team
• Knowledge of Target’s myTime system
• Knowledge of Target’s payroll processes
• Strong working knowledge of HROC functions, systems, processes and procedures and understanding of our relationship with the field and client

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