Skip Navigation
Target Careers
Search jobs

Lead Specialist RedCard Operations

Apply Now Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id: R0000232491
job family: Service Center - Internal/External
schedule: Full time

About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.  

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (RedCard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including: Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Lead Specialist RGS RedCard Operations, you will support and coach team performance professionally and respectfully, create a coaching culture, and provide coaching support to Team Leads and Managers. Assist in managing project execution, developing team strategies, driving process efficiencies through automation, and providing project support. Communicate and share team insight between leadership and Team Members, communicate findings, and support the Best Team action plan. Partner with WFM to ensure SLAs are met, manage team member schedules real-time, assist management with LOD responsibilities, and manage all reporting and non productive processes.

Core responsibilities of this job are described within this job description.  Job duties may change at any time due to business needs.

About you:

  • Any Graduate/
  • College degree or equivalent experience preferred
  • 2 years RedCard experience
  • Strong technical ability to navigate multiple systems
  • Strong peer leadership
  • Proficiency with TSYS preferred

By submitting an application, you acknowledge that you can meet all the above listed requirements. 

Team members performing this role will be working onsite from our Target North Campus. Please talk with your recruiter should you have questions about any onsite safety requirements or expectations.

Apply Now
already started an application? (icon)

already started an application?

log in to continue
still have some questions? (icon)

still have some questions?

check out the careers FAQ
curious about our benefits? (icon)

curious about our benefits?

explore how we care

want to receive job alerts?

Get the latest job openings right in your inbox. View privacy statement

areas of interestSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Service Center - Internal/External, Bengaluru, Karnataka, IndiaRemove
  • Service Centers & Financial Retail Services, Bengaluru, Karnataka, IndiaRemove

culture

What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.

experience our culture