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Manager Digital Operations and Guest Experience

Apply Now Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id: R0000231621
job family: Technology Analysis
schedule: Full time

About us:

Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities

About the Opportunity:

Join the Target.com interactive team, where your goal is to make the multi-channel shopping experience as simple, secure and enjoyable as a visit to your local Target store. You’ll develop strategies that drive sales and innovation while creating a fast, fun experience that inspires guest loyalty.

The Manager Digital Operations and Guest Experience ensures the efficient execution of Target’s e-commerce business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience.  This role ensures ease, efficiency and accuracy in assisting guest shopping experiences on the Target.com website and mobile platforms by supporting the related business processes and technology.

Role:

Responsible for engaging with Product and Engineering teams to identify opportunities to improve guest shopping experience and journey on Target.com and the Target App. Partner with stakeholders across the organization to identify application of Artificial Intelligence. Improve the quality and efficiency of existing products that use AI and VR in order to improve item productivity and guest experience.

Responsibilities:

  • Train, lead, coach and develop a team of 8-14 team members of Sr. Specialists, Lead Specialists & Analysts
  • Define process and business metrics through competitor analysis
  • Align work, set priorities, and track desired metrics to ensure business and team goals are met
  • Develop high performing team through coaching and feedback, visibility and recognition
  • Career planning for team members through structured and purposeful 1x1 engagement
  • Drive team level initiatives that motivate and engage TMs and drive TM retention
  • Demonstrate strong expertise in one or more of these areas: Operations Management, Retail e-Commerce, SEO, Data Analytics & Content Management
  • Develop effective partnerships with cross functional teams and influence partnerships for consensus on business objectives
  • Derive meaningful insights through application of statistical analysis of data
  • Conceptualize processes and practices to improve process effectiveness and efficiency
  • Demonstrate leadership in identifying process improvements and driving enhancements with product and engineering teams as well as external vendors
  • Pursue and influence decision making with business and product teams in design and implementation in product development
  • Exceptional communication and organizational skills
  • Coordinate efforts between cross-functional teams

Reporting/ Working Relationships

Reports to Director, Digital Experience and Guest Experience. Works closely with all Digital Business, Product and Engineering teams.

About you:

  • Graduate degree business management or a degree in engineering
  • At least 7 years’ of overall working experience
  • Good knowledge of e-commerce processes and systems
  • Ability to use descriptive statistical theories and tools in data analysis
  • Ability to conceptualize ideas and articulate the same to senior stakeholders within the organization
  • Ability to articulate initiatives, business cases, progress reports using MS Power Point
  • Ability to influence without authority
  • Stakeholder management
  • Structured problem solving abilities through critical thinking, logical reasoning and data analysis
  • Excellent communication skills, in both large and small group presentations
  • Ability to make complex ideas simple to understand
  • Prior experience of data visualization tools such as Tableau, Domo, QlikView, MicroStrategy
  • Knowledge of e-commerce processes and systems
  • Good organizational, prioritizing and problem solving skills and ability to multi-task
  • Ability to work weekends and be on-call (on rotation)

Desired Requirements:

  • Understanding of Artificial Intelligence and Virtual Reality technology
  • Subject matter expertise of supply chain management and reverse logistics

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