Manager FRSApply Now Job ID: R0000155478 job family: Finance Process & Operations schedule: Full time Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045;
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on
FRS includes several service centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
As a Manager in the Quality Audit team, you will provide operational leadership, motivate & develop talent in a fast- paced environment and create a culture that delivers a great experience for your team members and guests. You will need to align work, set priorities, establish and track desired metrics to ensure business and team goals are met. You will be responsible for leading Compliance audits, identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and develop coaching strategies to support your team in delivering a Target branded guest experience. You will need to build strong relationships with HQ partners, Service center leaders, regulatory compliance and assurance teams to ensure credit regulations and other laws are adhered to and priorities are met. You will use critical thinking, problem solving & analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will need to work on multiple projects at the same time, simultaneously managing working team and partner relationships.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Graduate/MBA in any discipline
6 - 8 years of work experience with minimum 2 years of People Management experience
Able to demonstrate a high level of initiative, organize your time, and committed to delivering strong results.
Strong written and verbal communications skills to build and maintain relationships with various levels, leaders,
and teams across Target to align priorities and move work forward.
Knowledge of project management concepts and 6Sigma Lean methodologies and practices
High proficiency in Microsoft Office Suite and contact center technologies
Previous experience in e-commerce or retail leadership
Preferable experience in Retail, Banking, Guest service oriented and/or contact center environment
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture