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Sr Manager Operations - Disability and Leave Services

Apply Now Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id: R0000326464
job family: Service Center - Internal/External
schedule: Full time

As a Fortune 50 company with more than 450,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel, and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

Every time a guest enters a Target store or browses Target.com, they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. 

The primary responsibility of this role is to develop and lead the Centralized Accommodations team to ensure compliance, administration, and implementation regarding the enterprise-wide accommodations process.

Responsibilities

  • Provide direction, leadership, and supervision of Accommodation Lead Specialists on the Centralized Accommodations team, to carry out operations and ensure a quality and timely team member experience.
  • Maintain and foster relationships across stakeholder teams, representing the Centralized Accommodations team in broader strategy conversations and solution development
  • Manage the development of the Centralized Accommodations team to ensure consistent knowledge sharing and subject-matter-expertise
  • Provide coaching across Centralized Accommodations team to encourage critical thinking and consistent decision-making regarding accommodations
  • Identify and provide insights on accommodations requests and trends to stakeholders and leadership
  • Develop and optimize relevant workflows and maintenance, including development of KPIs to measure performance and productivity across the team. Responsible for action plans related to KPIs when team is not meeting targets.
  • Identifying needed technology to optimize the accommodations process, documentation needs, and team member experience

Qualifications:

  • Graduate in any discipline
  • 10+ years of work experience, preferably in operations
  • 5+ years of leadership experience
  • Project Management skills
  • Strong leadership qualities, attention to detail, and organizational skills
  • Ability to multi-task and meet deadlines
  • Effective communication skills to manage relationships
  • Ability to formulate and present recommendations that improve business processes and enhance team member experience
  • Strong prioritizing, organizational, problem solving and decision making skills
  • Influencing and collaborative skills and the ability to work with all levels in the organization
  • Ability to work in night shift

Preferred Qualifications:

  • A good understanding of federal and state disability and accommodation laws, in addition to understanding the workplace accommodation process
  • Experience with managing a team, including developing KPIs and measuring performance across a team

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