Sr Manager Product Ops Analytics

Primary function:

Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements

Principal duties & responsibilities:

• Lead team of product analysts and supports product team across OMS

• Gather, review and analyse data to provide answers to questions that will drive decision around improving Guest experience.

• Partner with cross functional teams to execute key production levers to manage eCommerce network

• Perform data analysis and research to identify new opportunities to improve overall metrics.

• Analyse underlying trends to identify potential product issues and improvements to the existing product features.

• Test and Monitor new features on production to ensure new features are working as expected.

• Collaborate with product owners to drive defect management with engineering team to ensure production environment runs without any critical defects

• Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects.

• Support peak volumes by executing key tasks defined specific for peak season.

The role reports into Director/Sr.Director OMS Operations.

Job requirements:

• Graduate in any discipline with 5 to10 years’ experience.

• End to end understanding of eCommerce fulfilment processes.

• Managed high performing Team.

• Excellent knowledge of Supply chain processes and systems.

• Data analysis and reporting skills.

• Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required.

• Good organisational, prioritising and problem solving skills and ability to multi-task.

• Excellent communication skills.

Desired requirements:

• SQL skills

• Data analytics

• People management experience.

• Reporting and Dashboarding in Domo