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Sr Manager Product Ops Analytics

Apply Now Location: Tower 02, Manyata Embassy Business Park, Bangalore, India, 540065; job id: R0000276680
job family: Business Intelligence Reporting & Analytics
schedule: Full time

Primary function:

Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements

Principal duties & responsibilities:

  • Lead team of product analysts and supports product team across OMS

  • Gather, review and analyse data to provide answers to questions that will drive decision around improving Guest experience.

  • Partner with cross functional teams to execute key production levers to manage eCommerce network

  • Perform data analysis and research to identify new opportunities to improve overall metrics.

  • Analyse underlying trends to identify potential product issues and improvements to the existing product features.

  • Test and Monitor new features on production to ensure new features are working as expected.

  • Collaborate with product owners to drive defect management with engineering team to ensure production environment runs without any critical defects

  • Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects.

  • Support peak volumes by executing key tasks defined specific for peak season.

The role reports into Director/Sr.Director OMS Operations.

Job requirements:

  • Graduate in any discipline with 5 to10 years’ experience.

  • End to end understanding of eCommerce fulfilment processes.

  • Managed high performing Team.

  • Excellent knowledge of Supply chain processes and systems.

  • Data analysis and reporting skills.

  • Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required.

  • Good organisational, prioritising and problem solving skills and ability to multi-task.

  • Excellent communication skills.

Desired requirements:

  • SQL skills

  • Data analytics

  • People management experience.

  • Reporting and Dashboarding in Domo

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