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Sr. Manager Quality and Process Improvement

Apply Now Job ID: R0000066862 schedule: Full time Location: Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045;
Description:

Sr Manager Quality Program Strategy,

About us:

Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As Sr. Manager of Quality & Process Improvement, you’ll be responsible for leading a team to identify and drive service center initiatives that improve guest experience. You’ll be responsible for program strategy and implementation, including performance evaluation processes, an audit & compliance program, and a process improvement program. You’ll collaborate with service centers and support partners to identify quality issues, compliance concerns, and process gaps.  You’ll help define the value of the process improvement opportunities, create solutions that improve performance and process, and champion implementation, and measure impact. Job duties may change at any time due to business needs.

About you:

  • 4 year college degree
  • 10+ years project/program management and process improvement experience is required
  • 7+ years experience in delivering initiatives across large, cross functional projects
  • 7+ years leadership experience
  • Demonstrated initiative to drive efforts from concept to implementation
  • Experience developing operational process and technologies to drive qualantifyable quality and process improvements
  • Strong critical thinking, problem solving, and analytical acumen
  • Superior communication, listening, and organizational skills
  • Ability to travel internationally as necessary
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