About us:

As a Fortune 50 company, Target is an iconic brand and one of America's leading retailers. Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

TES service centers are focused on delivering memorable experience to our guests. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Sr. Manager in Guest Services, you will provide strategic and operational leadership to a world class guest facing team that operates in a fast-paced environment. You will lead teams to deliver great experience to our guests in every interaction, drive sales and profitability and thrive on innovation. Core responsibilities are described within this Job Description. Job duties may change at any time due to business needs.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Create a culture that delivers memorable experience for our guests and team members.
• Build and maintain a diverse and inclusive work environment for a high performing team through effective talent management and performance management routines.
• Develop staffing strategies and drive all aspects of performance and budgetary goals.
• Design and implement operational strategies that drives engagement with our teams, a guest-focused environment, and delivers on key business objectives by achieving service goals.
• Be responsible for creating impactful solutions that will drive performance while adapting to changing business needs.
• Identify and develop strategies for our network to align with enterprise initiatives, integrate team and guest intelligence to improve the guest experience, and drive guest loyalty and sales through team results
  

MINIMUM REQUIREMENTS:

• Bachelor’s degree or more in from Accredited Universities.
• Minimum 8 years of Supervisory/leadership experience in contact center, retail services or financial services
• Proven experience in team leadership, Operations management and project management.
• Excellent communication, relationship building skills, collaboration and problem solving skills.
• Demonstrated track record of producing significant business results & driving transformational initiatives.
• Open to work in 24/7 shifts. preferably working in US time zones
• Ability to flex shift schedules to meet the demands of the business; open to limited domestic and international travel as required