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Home Based Team Lead, Facilities Management Center (3rd Shift)

Apply Now Job ID: R0000035602 Date posted: 07/27/2019 schedule: Full time Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United States, 55445;
Description:

About Us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS’ team member-facing contact centers include the Client Support Center (CSC), which provides company-wide, level-one technical support; the Facilities Management Operations Center (FMOC), which acts as the property management hub for Target’s Sstore locations; the Transportation Command Center, Delivery Services (TCC DS), which provides around-the-clock resolution of logistical issues, and Travel Services, which manages all travel and expense-related work for the enterprise.

As an FMOC Team Lead, you will provide operational leadership and be responsible for leading approximately 15 team members delivering 24/7/365 support for issues within Stores, Distribution Centers and HQ buildings. In addition to leadership, you will be responsible for developing expertise in level-one technical knowledge of all functions supported by FMOC, including but not limited to: Heating Ventilation and Air Conditioning, Refrigeration, Alarm Systems, and other Facilities Management Support Center functions. You will be responsible for hiring, leading, and developing your team while driving business results in a fast-paced environment. You will be accountable for the execution of operational initiatives that drive engagement with your team, fostering a guest-focused environment, and delivering on key business objectives by achieving service goals. You also are responsible for identifying team performance opportunities, defining and creating process improvements, and leveraging metrics to make business decisions. You must be committed to developing, training, and retaining a high performing and diverse team, devoted to quality service. You will be expected to seek out opportunities to improve the overall effectiveness and value of the department, team, and guest experience. Core responsibilities of the role are described within this job description. Job duties may change at any time due to business needs.

About you:
• Four-year college degree or equivalent experience
• 1+ years of leadership experience in a service-oriented, operational and/or contact center environment
• Experience with Microsoft programs, including Word, Excel and Outlook, Visio and Project
• Strong attention to detail, and ability to prioritize work effectively
• Strong written and verbal communication skills, with the ability to build relationships with various levels of partners within the organization
• Ability to work evenings, weekends, and holidays to support the needs of the business
• 1+ years of experience within Facilities or Property Management preferred

Home-based position

Work hours are Monday-Friday 10p-6a; every other weekend LOD

Home-Based Requirements

  • Reside within 60 miles of hiring location  (Brooklyn Park, MN)

  • Ability to commute to a designated Target HQ location in certain circumstances 

  • Access to a Home work space that is clear of noise distractions to perform the role 

  • Hardwired internet in your home location 

  • Meet the minimum bandwidth requirement of 40mbps download/5mbps upload 

  • Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions  

  • Ability to safely lift and carry up to 25 pounds of equipment

  • Ability to train on first shift for up to 30 days

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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