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Manager, Client Support Center

Apply Now Job ID: FIN000A1V Date posted: 12/17/2018 Location: 0509 - HQ FRS Target Northern Campus, Brooklyn Park, Minnesota
Description:

About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From REDcard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarters location to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.

As a Manager Client Support Center (CSC) you will provide operational leadership for a team of around 20 team members consisting of Sr. Specialists and Lead Specialists within the Client Support Center (CSC), which provides technical troubleshooting and process support for all Target locations including Headquarters, Stores, and Distribution Centers, impacting both internal team members, vendors, and guests. You will be responsible for leading, motivating, and developing others; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction. You will provide day to day leadership and implement team and operational strategies by that will increase the engagement of your team and delivers on key business results by achieving service and expense goals. You have excellent communication and interpersonal skills, you advocate for an inclusive culture, and you are able to prioritize work in alignment with key priorities. Your leadership decisions and actions will impact and influence broader teams, segments, and partnerships. You will initiate, support and lead business initiatives aimed at improving the CSC work process, client satisfaction, issue resolution, process automation, inefficient process elimination, and cost reduction and team member enhancements such as onboarding and training. You will identify opportunities for improvement, drive for alignment, and support operational efforts, including managing relationships with internal and external business partners and vendors.  Core responsibilities of this position are described within this job description. Job duties may change at any time due to business needs.

About you: 

  • Four-year degree or equivalent experience required
  • 2+ years of leadership experience in a technical or retail environment
  • 2+ years of experience in a technical business, operational, or contact center environment
  • Proven track record of producing significant business results and demonstrated ability to drive all aspects of team performance
  • High technical aptitude with experience in PC/Microsoft Office, navigating with multiple systems, and service center technologies
  • Experience leading cross-functional workstreams and/or projects
  • Ability to flex schedule to meet the demands of a 7 day a week operation, including evenings, weekends, and holidays


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  • Financial Services and Call Centers, Brooklyn Park, Minnesota, United StatesRemove

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