Sr. HROC SpecialistApply Now Job ID: R0000087992 job family: Guest & Team Member Contact Centers schedule: Full time Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United States, 55445-4301;
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
Target Human Resources is well known for its signature ability to build the very best teams, and we infuse our work with Target’s distinctive retail brand by continuously experimenting, evolving and innovating. With the chance to positively impact nearly 350,000 people worldwide in our stores, distribution centers and headquarters, you’ll be a strategic partner to the both the leaders and team members who elevate and nurture the Target guest experience. Our dynamic, passionate and responsive team comprises specialized people-professionals from several diverse disciplines. We operate behind the scenes to create a progressive culture of value, respect, reward and professional advancement. Working with HR Operations, you’ll focus on the powerful and innovative systems and technologies that team members depend on to manage both work and life. Whether it’s time reporting or team member training, these critical systems keep things running smoothly. HR Operations is service-oriented, and puts team member success at the heart of our activities. So when it comes to parental leave, or planning a vacation based on paid time off, our goal is to give Target team members easy access to intuitive systems with relevant, complete and accurate information.
As a Sr. HROC Specialist, you will professionally, efficiently, and accurately assist clients, comprised of HR team members and non-HR team members, via various communication platforms in our HR Operations Center. This includes developing and maintaining a detailed knowledge of resources available regarding HR tools, technology, policies, and procedures. You will problem-solve by researching, partnering, and following-up on issues while fostering client relationships, utilizing de-escalation tactics, and maintaining a high level of confidentiality. As assigned, you’ll act as a workload captain monitoring service levels and coordinating daily schedules to optimize team success. Your expertise will be leveraged in providing training and education in support of your peer-group along with engaging as a thought partner with leadership to improve client experience, deliver quality interactions, and increase efficiency.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
• Four-year degree or equivalent experience
• Excellent oral and written communication skills
• Demonstrated guest service, interpersonal, and follow-up skills
• Ability to manage multiple tasks with effective organizational skills
• Proven problem solving, critical thinking, and decision-making skills
• Flexible, team player who learns quickly while adapting to evolving technology and processes
• Ability to learn and navigate numerous, unique systems; proficiency with MS Office Package
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture