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Sr. Manager Global Service Delivery

Apply Now Job ID: R0000062378 schedule: Full time Location: 7000 Target Parkway North, Brooklyn Park, Minnesota, United States, 55445;
9420 Target Tempe I,8550 S Priest Dr,Tempe,Arizona,United States,85284
Description:
About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.


FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From REDcard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarters location to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.

Target Financial and Retail Services partners with third party outsourcers to support RedCard, Retail and Team Member service centers.  As the Sr. Manager, Vendor Audit and Support, you will provide leadership for the service center Vendor Audit team;  identify and mitigate vendor risks;  and manage governance processes, including contracts and assessments, related to service center outsourcing. When risk events occur in the outsourcer network, you will lead the efforts in managing the event. You will work in close collaboration with Target enterprise compliance and risk areas.  You will lead, coach and develop 3-4 exempt team members. As needed, you will support the Sr. Auditors on the team by performing remote and onsite vendor audits of Target's service center outsourcers to identify risks and ensure resolutions are implemented that meet Target's standards and requirements.

About you:

  • B.A./B.S. Degree
  • 8+ years business experience, including vendor management, audit or service center operations management
  • Demonstrate strong professional judgment, critical thinking and written/oral communication skills (e.g., persuasion, influence, conflict resolution)
  • Able to positively interact with various levels of management both internally and externally
  • Excellent reasoning, analytical and problem solving skills
  • Ability to work independently, with a strong sense of initiative and follow-through
  • Ability to manage ambiguity and handle risk, uncertainty and changing direction
  • Ability to travel domestically and internationally (2-5 trips per year)

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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  • Call Centers and Financial Retail Services, Brooklyn Park, Minnesota, United StatesRemove

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