Sr. Specialist Guest RetailApply Now Job ID: R0000079319 job family: Guest & Team Member Contact Centers schedule: Full time Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United States, 55445;
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
TheFinancial and Retail Services(FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. FromREDcard® Guest Services to Target.com Guest Services (TGS)and Guest Relations (GR)to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. Fromourheadquarterlocationsto ourstoresand distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.
As a Sr. Specialist Guest Retail, you’ll provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales. You’ll achieve this by assisting guests across multiplemulti-mediachannels(i.e.phones, emails, social, chat, etc.),finding creative solutions to make it right for the guest, quickly adapting to the changing business needs, and sharing business intelligence through accurate documentation and coding. You’ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership promptly. You may handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders. As a part of this you’ll respond to a variety of written correspondence and be responsible for ensuring that all contacts reflect professionalism. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll demonstrate critical thinkingskills by identifying unique guest situations andmaking decisions appropriately. You’ll leverage online resources and web-based applications to assist and resolve guest and team member issues exercising a complete andthoroughunderstanding of policies and procedures that support compliance. You’ll maintain department performance standards and goals related to performance and quality service.You’ll work in a multi-media environment that’s challenging and fast paced, requiring you to prioritize work accordingly. Job duties may change at any time due to business needs.
As we work to protect our team members, prospective team members and communities during the current COVID 19situation, we are making temporary changes to our working environment for many of our roles. At this time, team members performing this role are temporarily working from home. In the future, this position will be working from our Brooklyn Park, Target Northern Campus location. Please note, this is only a temporary work from home arrangement and team members will be required to return to campus to resume working once instructed to do so.
Schedule: Must be availabletoworkschedulesthat may fallbetween the hours of 11:30 AM – 10:00 PM Central with ability to work weekends. Schedules may change due to business needsand candidates are expected to have the availability to work the needed hours/days.
High School Diploma or GED; 4 year degree or equivalent experience desired
1-2 years ofprevious guest experience orcustomer serviceexperience
Proven verbal and written communication skills,including listening,negotiating and decision making skills
Ability to interact with guests,team membersand internal and external business partners with aprofessional, friendly, and empathetic style; experienceindealing with escalated guest complaints
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
Strong technicalskills, ability to work within multiple systems,and high proficiency with PC/Microsoft applications
Ability to workindependentlyand use a variety of information sources
Ability to work holidays and weekends;ability to workflexible working hours in accordance with assigned service center and business needs
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture