Team Lead - CSCApply Now Job ID: R0000065105 schedule: Full time Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United States, 55445;
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Guest-facing contact centers that directly impact Target’s profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.
Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Stores Transportation Support (STS) which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.
As a Team Lead Client Support Center, you will provide day-to-day operational leadership for a team of up to 20 team members who provide technical support for all Target locations including Headquarters, Stores, and Distribution Centers. You will drive a client-focused environment by achieving quality, productivity, and service level goals. You will promote a culture that ensures a great work environment, promotes two-way communication and encourages and supports skill development. Additionally, you will support and/or drive projects focused on technical/procedural initiatives. You will lead your team to provide a great client experience while also identifying, evaluating, and communicating trends to fellow leaders. In this position, you will take proactive measures to ensure service levels are met while also assisting with scheduling issues, leading quality improvements, and assisting the team with difficult client issues or escalations. You will embrace and execute activities that deepen client relationships and experiences. In this role, you will participate and support efforts that lead to overall quality improvements and client experience, along with leading projects internally within the CSC to drive change within current business practices and operations.
Job duties may change at any time due to business needs.
• Four year college degree or equivalent
• 0-2 years of experience
• Strong technical knowledge or aptitude
• Strong passion for the brand and delivering a great guest experience with every interaction
• Strong problem solving and analytical skills
• Demonstrated track record of producing significant business results
• Strong time management skills
• Strong communication – written and verbal, interpersonal skills
• Self-starter with an ability to work independently
• Proven ability to develop team members in a fast-paced environment
• Ability to flex schedule when needed to meet the demands of a 7 day a week operation
• Previous contact center/store experience.
• Technical certifications
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture