Team Lead Guest RetailApply Now Job ID: R0000131478 job family: Guest & Team Member Contact Centers schedule: Full time Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United States, 55445-4301;
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Guest-facing contact centers that directly impact Target’s profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (which is responsible for loss prevention, recovery operations and collection strategy); REDcard® Guest Services (which handles guest contact, fulfillment and legal & executive support); Guest Relations (which engages with guests via all communication channels (e.g. phone, email) to strengthen loyalty and drive sales); and Target.com Guest Services (which handles all guest inquiries and comments relating to Target.com orders and issues with Target’s website).
As a Team Lead in Guest Retail, you will provide operational leadership and support for approximately 15 service center team members who resolve guest issues by providing exceptional guest service through phone and email interactions. You will be responsible for hiring, leading, and developing your team while driving business results in a fast-paced environment, and creating a culture that delivers a great experience for your team through individual and team performance conversations. You will be responsible for coordinating your team to assist with department efforts to achieve stated service level goals with respect to quality, productivity, and guest satisfaction. You will implement operational strategies that drive team engagement and create a guest-focused environment. You will be expected to leverage your critical thinking and analytical skills to create solutions, drive improvements, and adapt to changing business needs. You will be required to demonstrate a high level of initiative and time management skills to deliver strong and timely results. You will be expected to leverage your strong written and verbal communications skills to build and maintain relationships with various partners at various levels within and across Target, to align priorities and move work forward. Core responsibilities are described within this job description. Job duties may change due to business needs.
Schedule for leaders will be either Sunday - Thursday or Tuesday - Saturday. The centers hours of operation are 7am - 10pm CST and shifts will be determined based on team schedule and business needs.
Leaders will flex for their day.
• Four-year college degree or equivalent experience
• 1+ years of experience leading or supporting a service oriented and/or call center environment
• 1+ years of experience in e-commerce or retail leadership preferred
• Strong technical aptitude and proficiency with Microsoft Office and service center technology
• Ability to work flexible days and hours, including evenings, weekends, and holidays to support teams and business needs of a retail environment
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture