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Team Lead RGS Fulfillment (HQ Based/On-site)

Apply Now Job ID: R0000169964 job family: Guest & Team Member Contact Centers schedule: Full time Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United States, 55445-4301;

About us:

Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS includes several service centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

Guest-facing service centers that directly impact Target’s profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services, Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.

The RedCard Operations team supports other Target RedCard service centers and guests through efficient back-office processing of non-guest-facing work. RO agents manage processes from credit bureau disputes to affidavits to resubmitted payments. As a Team Lead in RedCard Operations, you will lead a team of 10-20 service center team members. You will be responsible for driving engagement: Connecting with your team, coaching, motivating, and developing your team and other team members to create a culture that drives inclusion and diversity and delivers a great experience for team members and guests with every interaction. You will manage team performance and implement operational strategies to drive results that matter and achieve service goals. You will collaborate with partners and participate in projects to help us move our business forward.You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will be responsible for identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and developing coaching strategies to support your team in delivering a brand guest experience. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

This role will require you to work on-site at our Brooklyn Park , MN campus once teams return to office in January 2022.

About you:

Four-year degree or equivalent experience
2+ years of leadership experience in guest service oriented and/or call center environment
Excellent communication, relationship building, initiative, organization, analytical and problem solving skills to deliver strong results
Ability to effectively coach team members, to inspire them to perform at their best, and to manage performance when it’s not meeting expectations 
Experience driving diversity and inclusion
Adapts easily to change and a steward of change management
Proven skills in handling challenging team member situations in a manner that leads to effective resolution and a positive work environment 
Ability to balance both project work and team coaching
High technical aptitude with proficiency in Microsoft Office Suite and service center technologies

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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  • Call Centers and Financial Retail Services, Brooklyn Park, Minnesota, United StatesRemove

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What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.

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