Team Lead, TCOM Guest Service
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Guest-facing contact centers that directly impact Target’s profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.
As a Team Lead in Target.com Guest Services (TGS), you will provide operational leadership and support for approximately 15 service center team members who resolve guest issues by providing service with heart through phone and email interactions. You have passion for hiring, leading, and developing your team while driving business results in a fast paced environment, and creating a culture that delivers a great experience for your team through team and individual performance conversations. You will be responsible for coordinating team and assist with department efforts to achieve the service goals associated with quality, productivity, and guest satisfaction. You will implement operational strategies that drive team engagement, create a guest focused environment, and leverage your critical thinking and analytical skills to create solutions, drive improvements, and adapt to the changing business needs. You have a high level of initiative, can organize your time, and are committed to delivering strong results. You have strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward. Job duties may change due to business needs.
• Four year college degree or equivalent experience
• Prior experience leading or supporting a service oriented and/or call center environment
• Previous experience in e-commerce or retail leadership preferred
• Strong technical aptitude and experience with Microsoft Office and service center technology
• Ability to work flexible days and hours, including evenings, weekends, and holidays to support teams and business needs of a retail environment
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture