Design Program Manager (Full-Time Remote or Hybrid)Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000230323
job family: User Experience & Interface
schedule: Full time
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers. Our purpose is to help all families discover the joy of everyday life.
Join a world-class Product Design, Content Design, Research and Accessibility team responsible for the human-centered design of our digital experiences (apps, website, in-store and team member tools). We envision and create inspiring, impactful and well-crafted solutions that serve our guests, team members and business in support of all families discovering the joy of everyday life, inclusive of Black, Indigenous, people of color, people with disabilities, non-binary, and low-income guests.
About the job:
As a Designer Program Manager with a focus on Design Operations, you’ll bring our purpose to life as you support our 100+ person UX organization. Our new Design Operations practice focuses on the orchestration and optimization of the people, processes, and craft necessary to scale UX at Target. As a member of our emerging DesignOps team, you will lean on your design operations expertise to support and develop best practices for our UX team on how we work together, how we get work done, and how our work creates impact.
In this role, you will create highly efficient processes and measures that generate high-quality outputs to support scalable solutions so that the team can focus on executing, while leaders can focus on leading. In collaboration with the DesignOps leader and UX leadership team, you will focus on establishing models that support the UX team in three key areas: business operations such as tool management, standardization, and prioritization; team operations such as onboarding, communications, and collaboration; and people operations such as measuring success factors, coordinating team trainings, and cultivating our team culture. You’ll leverage user-centered and design-thinking processes to solve problems.
You’ll be in charge of your own destiny in an environment that has strong support for work-life balance. We’ll support you along the way with robust onboarding, as well as personal and career development. The exciting part of retail? It’s always changing! Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
What you’ll be doing:
Collaborating with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers
Establishing a clear scheme of design delivery, helping to decide who needs to see the work, and when
Contributing to the standardization, interpretation, and guardianship of Target’s design operations
Defining objectives and desired results with product, engineering and business partners
Effectively using data and insights to identify critical gaps and weaknesses of existing processes
Helping to create a framework that would optimize day-to-day workflow—maximizing engagement and reducing duplicated efforts
Writing and maintaining documentation on the processes and models needed to operationalize UX and amplify the value of design across the organization
Tracking the impact of our work to help the team evaluate opportunities for continued improvements
Working with other teams across Target (store operations, supply chain, marketing, etc) to ensure a cohesive operations strategy across the different silos and roles
4+ years of experience in digital software product work, with user experience emphases in research, process or service design, UX architecture and workflow, interaction design and/or visual design
A portfolio featuring product design and/or design operations work
Demonstrated knowledge of UX design best practices
Demonstrated strategic problem-solving, collaboration and influence skills
Awareness of data and research methodologies and ability to conduct or partner with research experts
Able to work as a business partner to help enhance the design infrastructure and create benefits for everyone involved in the design process
Able to work well in a large organization with many partners
Able to design, document, and improve processes to meet the desired user experience
Able to articulate and defend decisions with grace, logic and data
Able to be trusted with confidential and/or privileged information
Enthusiasm about scaling efficiencies, organization, and overall operations.
If this sounds like you, we’d love to meet.
The application process will include a series of interviews as well as a portfolio review of specific work samples and case studies that showcase your approach, process & outcomes.
This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target’s needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that’s not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.
The salary range is $65,600-$118,100.
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond.
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture