About Us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target’s Global UX team is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint. 

About the job:

As a Director of UX Design – Guest Experience, your mission is to deliver best-in-class digital shopping experiences for our guestsby developing frameworks for UX sprints (i.e., discovery, co-creation, future-visioning) and delivering both functional proof of concepts and in-market launchesin partnership with product, engineering, and other cross-functional peers and leaders. In this role, you will focus on deeply understanding the human need, changes in consumer trend and behavior, business opportunity, and Target’s brand potential to develop actionable, multi-horizon strategies for a small portfolio of new experiences.You will bring meaningful guest journeys and experiences to life by thinking holistically, pragmatically, and through the lens of innovationwhile holding a high bar for craft and quality.

While you have demonstrated experience delivering innovative experiences for digital and omni-channel consumers, you also have a proven track record of developing scaled frameworks, playbooks, and best practices for co-creation sprints and emerging interaction models across a large enterprise organization, and you will bring this approach to Target.

You understand guest needs, omni-channel retail, and the role that UX plays in driving engagement, loyalty, delight, and trust while delivering business results. You are proactive, curious, ask questions, and are driven to connect the dots. You will use human-centered design thinking, service design, and tried-and-true design craft principles to understand and prioritize guest needs, establish near and long-term design strategies, and deliver a best-in-class guest experience for Target.

In this role, you will hire, coach, and guide a small but growing team to elevate individual and overall team performance. You are an experienced and compassionate leader to team members, helping them to grow and develop new skills. You have demonstrated a strong ability to evangelize design frameworks and drive business outcomes, scale co-creation models, and inspire your teams to quickly and effectively meet changing consumer needs through the integration of business strategy and technical capabilities. You are a culture carrier, are able to articulate the strategic impact of design, while taking a test and learn approach to drive a pragmatic and results oriented culture to your team. You are an excellent story-teller, skilled at explaining design recommendations to non-design stakeholders, and are comfortable utilizing data and insights to advocate for the human need, while interfacing with multiple levels of executive leadership including Senior Directors, VPs, and SVP+ when needed.

Job duties may change at any time due to business needs. 

About you: 

• 4-year college degree (or equivalent experience); master’s degree or post graduate experience in Design, HCI, or related field a plus

• 12+ years of experience with user experience design delivering from concept through to execution

• 5+ years of experience in people leadership with 3+ as a leader of leaders, with demonstrated strength in hiring, leading, and coaching high performing, cross-geo or remote teams

• A proven track record of leading a human-centered co-creative design practice in a large enterprise setting using service design and design thinking with an emphasis on prototyping and experimentation

• A strong portfolio of work demonstrating the ability to deliver industry leading emerging experiences, high quality work from concept through execution utilizing design and innovation frameworks

• High craft-orientation and design judgment exhibiting universal appeal and polish across a range of product categories

• Demonstrable experience leading design strategy and service design methods with senior-level stakeholders, including facilitating service blueprints, co-creation playbooks, and sprint-driven experimentation

• Understanding of market trends, business strategies, and financial sizing, and methods such as business model canvas, lean product development, market and opportunity sizing is a plus

• Ability to understand technology infrastructure, capabilities, and complex systems

• Ecommerce, marketplace, and and/ or retail experience important

• Fluency in standard design tools such as Figma, Adobe Creative Suite, etc

• Awareness of best practices for information architecture, design, and usability principles

• Strong resource management and planning to define high-level roadmaps, priorities, set expectations, and ensure on-track, on-time delivery in a fast-paced environment

• Demonstrated ability to work on multiple programs across multiple stakeholders at the same time, simultaneously managing working team & partners

• Growth oriented, strategic mindset