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Lead UX Operations Manager(Remote Or Hybrid)

Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000329124
job family: User Experience & Interface
schedule: Full time
The pay range is $126,600.00 - $227,900.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target: 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  

About the role:  

As a Lead UX Operations Manager within our Target UX Team,you’ll be at the forefront of Target’s evolving digital experience, shaping it for our guests, team members and contributing to business growth. You will lean on your design program management expertise to support and develop best practices for our UX team on how we work together, how we get work done, and how our work creates impact.You willcreate highly efficient processes and measures to organize and track our capacity, allocation, and prioritization of work. You will create periodic management reports that UX leaders can leverage to have informed conversations with our partners.

In this role, you will take the lead on driving UX process and structure within Target’s Loyalty program across all digital touchpoints, ensuring that our work aligns with business objectives, priorities and timelines.

Responsibilities:

  • Collaborating with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers.

  • Leading project management and implementing frameworks that will optimize day-to-day workflow—maximizing engagement and reducing duplicated efforts.

  • Establishing a clear scheme of design delivery, helping to decide who needs to see the work, and when they need to see it.

  • Leading and contributing to the process for the team that drives the standardization, interpretation, and guardianship of Target’s design operations.

  • Defining objectives and desired results with product, engineering, and business partners.

  • Effectively using data and insights to identify critical gaps and weaknesses of existing processes.

  • Sharing out to influence leaders and key stakeholders, getting them to buy into the processes and models needed to operationalize UX and amplify the value of design across the organization.  

  • Tracking and actively sharing out to key stakeholders across the enterprise to increase the awareness of the impact of our work to ensure ongoing adherence to our processes and engagement with our team from key partners.

  • Working with other teams across Target (store operations, supply chain, marketing, etc) to ensure a cohesive operations strategy across the different areas and roles

About you:  

  • 7+ years experience as a senior or lead design program manager with a strong portfolioshowcasing successful designoperations and/or program management work

  • You have advanced project management skills with experience in planning, organizing, and executing design projects.

  • Advanced proficiency with modern product development methodologies (i.e.Agile and Scrum)

  • Advanced proficiency in building meaningful relationships with cross functional partners, influencing peers and leaders

  • Advanced strategic problem-solving, systems thinking, and collaboration skills

  • Proven ability to effectively use data and insights to set your direction and communicate your approach

  • You balance the need for near-term solutions and long-term vision

  • You are an expert in communicating how design connects to, serves, and improves business outcomes

  • Exhibit a growth mindset 

This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs.  A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year.  A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.

Application deadline is : 02/29/2024
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