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Lead UX Product Researcher (Full-Time Remote or Hybrid)

Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000154352
job family: User Experience & Interface
schedule: Full time

As a Lead UX Researcher, you’ll plan, lead, and socialize high-profile research projects to drive key strategic decisions across Target’s digital business. You’ll report to the UX Research Director,and partner with a team of UX Researchers, and closely collaborate with a multi-disciplinary UX team, including: UX Designers, Content Designers, and Accessibility Consultants. 

In this role, you’ll conduct research at all stages in the research lifecycle – exploratory, formative, evaluative – and work across Target’s suite of digital tools, including the Target website, Target app, internal tools, and in-store digital tools. This includes the creation of entirely new experiences, as well as improvement of existing ones. 

You will dig into complex, ambiguous, human-centered problems. You will design and conduct guest & Team Member research, identifying the problem from the user’s point of view, developing generating insights, and highlighting opportunity areas. You’ll be a strategic-leader and thought-partner for UX Directors, UX Senior Managers, and digital leaders, helping them shape and execute long-range research learning plans and road maps. You’ll be a strategic-leader and thought-partner for digital leaders, helping them shape and execute long-range research learning plans and road maps.

You’ll bring empathy and guest insights to every business problem. You’ll identify research opportunities as well as shape research requests from partners. You’ll uphold our research ethics and actively find ways to strengthen & scale our processes. You value inclusive and equitable research practices and make sure that is reflected in everything you do.

You value close collaboration with UX Designers and Product Owners at all stages of the research process. You believe that collaboration isn’t a nice-to-have, but a vital component of making research both meaningful and actionable.

You’ll partner with and mentor other UX Researchers on research methods, execution, and project management. You’ll be a part of a thoughtful, high-performing UX Research team and identify and lead initiatives to strengthen our impact. You’ll build artifacts, educational tools and processes that help build and evangelize UX Research within the larger organization.

We’ll support you along the way with robust onboarding, as well as personal and career development, to help you grow as a strong Lead UX Researcher. The exciting part of retail? It’s always changing! 

About you:

  • Minimum of 3 years of experience practicing UX design research for digital product teams or 5 years of relevant consumer or academic research experience

  • Research skills to uncover and investigate unmet needs

  • Expert skills in qualitative research methods, skilled and experienced moderator

  • Experience designing and summarizing surveys and results

  • Synthesis expertise – ability to translate research findings into compelling insights that motivate action

  • Excellent communication, presentation, and writing skills

  • Open to & excited about collaborating with partners throughout all stages of the research process

  • Proven ability to successfully lead large-scale research projects involving multiple stakeholders, experience building long-range research learning plans & roadmaps 

  • Comfortable within ambiguity with and the ability to prioritize; demonstrated ability to manage multiple projects (both small and large) and adjust to changing priorities

  • Strong project management skills – experience managing multiple projects at various stages in the project life cycle

  • Motivated by Target’s mission and values

  • A portfolio featuring research examples highlighting process and impact

This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target’s needs.  A Hybrid work arrangement means the team memberscore role will be a blend of virtual andonsite at a Target location.A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that’s notaTarget location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times ayear.

Colorado, Connecticut or Nevada Residents Only:The salary range for Colorado, Connecticut or Nevada residents is($97,600)to($175,700).Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Findcompetitive benefitsfrom financial and education to well-being and beyond.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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