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Lead UX Product Researcher, Global Supply Chain & Logistics

Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000341633
job family: User Experience & Interface
schedule: Full time
The pay range is $126,600.00 - $227,900.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target: 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.  

About the role:  

As a Lead Product Researcher within ourSupply Chain UX team,you’ll be at the forefront of Target’s emerging digital experience, delivering for our warehouse and HQ team members and fueling growth for the business.You will contribute to the user experience strategy and design for Target’s digital touch points in our warehouses, including handheld devices and desktop applications. You’ll use tried and true research methodologies to understand team member needs, balance business ideas, and influence best-in-class design from concept to execution while championing for cross-functional experimentation.

As a Lead Product Researcher, you will certify relevance and quality of insights through thoughtful assessment of risk, establishment of clear success criteria, and the use ofsound research principles and practices. In addition, you will serve as a catalyst to educate, accelerate, and activate product design and development with partners to be masters of team members’ needs and apply that into their product.

Responsibilities:

  • Serve as a leader throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis

  • Provide expert guidance in leading, conducting, and synthesizing qualitative research projects – including, but not limited to: in person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online & in-store intercepts, ethnographies, shop-along

  • Lead synthesis and analysis of research findings – activating the insights gleaned through observations and interviews and identifying key opportunity areas in the context of corporate strategic direction

  • Use your influence to identify and pursue user-centric outcomes within and across products

  • Effectively facilitate multiple cross functional working teams and collaborate across multiple design and product teams

  • Guide research process and mentor junior researchers

  • Advance a culture of human-centered practice within UX, product, and engineering teams

  • Build a network of relationships to enable your vision in service of our guest experience and Target as a whole

About you:  

  • 7+ years experience as a product researcher with a strong portfolio showcasing successful case studies

  • Preferred 4-year degree in Anthropology, Social Science, Design Research, Psychology, Human Factors, HCI, or related field.

  • Genuine curiosity about people and experiences

  • Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross functional partners

  • A strong ability to tell compelling stories from data

  • Comfortable with ambiguity and can easily adjust to changing priorities

  • Strong project management skills – experience managing and prioritizing multiple projects at various stages in the project life cycle

  • Advanced strategic problem-solving, systems thinking, and collaboration skills

  • You balance the need for near-term solutions and long-term vision

  • You are an expert in communicating how research connects to, serves, and improves business outcomes

  • Exhibit a growth mindset

  • Comfortable speaking to a diverse group of people and leading conversations to uncover research insights

  • Experience running, recruiting, moderating and analyzing research and thinking strategically about their application

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.

Application deadline is : 06/29/2024
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