Product Ops Manager - Roundel Self-Service Platform(Remote Or Hybrid)Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000269623
job family: Technology Product Management
schedule: Full time
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
As a Products Ops Manager, you will serve as a trusted advisor to the product portfolio by bringing data and insights about our users into conversations and ceremonies. You will leverage your prior experience to engage multiple levels of product in creating and implementing team routines that reflect product thinking and connection to OKRs and enable portfolio-level intention maps that fuel collaboration across products. You will be responsible for bringing visibility to dependencies and risks across the portfolio and providing visibility of progress to our Product KPIs through metric visualization and analysis. You are accountable for collaborating across our product and operations teams to improve our core strategic planning, portfolio health, and communication competencies.
The core product and team(s)role will support Roundel’s Self-Service Ad Platform and Measurement Platform. The Self-Service Ad Platform is responsible for delivering advertising services such as media planning and activation for Roundel’s clients (e.g., advertisers and ad agencies) to create, run,manageand report on advertising campaigns themselves.
Your core responsibilities include the following:
Primary first point of response for data product(s) support
Point of escalation for technical support issues
Communicate notifications of system outages to internal stakeholders
Report and analyze support operations performance to leadership
Review client feedback provided in support channels and prepare use case(s) for additional product development
The core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Four-year degree or equivalent experience
4+ years of experience across Adtech product and/or analytics
Ability to self-organize and lead through ambiguity
Ability to communicate complex concepts in easy-to-understand terminology across Productand Technology teams
Ability to influence peers and partners to find common ground, push for consistency where possible, facilitate conversations, and navigate competing interests
Ability to problemsolve
Project Management experience a plus
Media effectiveness background a plus
Experience creating and delivering product tools & stakeholder materials
Experience working in an agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture