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Product Ops Manager - Roundel Self-Service Platform(Remote Or Hybrid)

Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000269623
job family: Technology Product Management
schedule: Full time

About us:
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

As a Products Ops Manager, you will serve as a trusted advisor to the product portfolio by bringing data and insights about our users into conversations and ceremonies.  You will leverage your prior experience to engage multiple levels of product in creating and implementing team routines that reflect product thinking and connection to OKRs and enable portfolio-level intention maps that fuel collaboration across products.  You will be responsible for bringing visibility to dependencies and risks across the portfolio and providing visibility of progress to our Product KPIs through metric visualization and analysis.  You are accountable for collaborating across our product and operations teams to improve our core strategic planning, portfolio health, and communication competencies. 

The core product and team(s)role will support Roundel’s Self-Service Ad Platform and Measurement Platform.  The Self-Service Ad Platform is responsible for delivering advertising services such as media planning and activation for Roundel’s clients (e.g., advertisers and ad agencies) to create, run,manageand report on advertising campaigns themselves.

Your core responsibilities include the following: 

  • Primary first point of response for data product(s) support

  • Point of escalation for technical support issues

  • Communicate notifications of system outages to internal stakeholders

  • Report and analyze support operations performance to leadership

  • Review client feedback provided in support channels and prepare use case(s) for additional product development

The core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.  

About you: 

  • Four-year degree or equivalent experience

  • 4+ years of experience across Adtech product and/or analytics

  • Ability to self-organize and lead through ambiguity

  • Ability to communicate complex concepts in easy-to-understand terminology across Productand Technology teams

  • Ability to influence peers and partners to find common ground, push for consistency where possible, facilitate conversations, and navigate competing interests

  • Ability to problemsolve 

  • Project Management experience a plus

  • Media effectiveness background a plus

  • Experience creating and delivering product tools & stakeholder materials

  • Experience working in an agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)

This position may be considered for a Remote or Hybrid work arrangement based on Target’s needs.  A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Remote work arrangement means the team member works full-time from home or an alternate location that’s not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. The salary range is :$83,800.00 USD - $150,800.00 USD. Pay is based on several factors which may include, but are not limited to education, work experience, certifications, labor markets, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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