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Sr Digital Operations Analyst

Apply Now Job ID: TAR0005JL Date posted: 01/09/2019 Location: 0501 - HQ MN Minneapolis Downtown, Minneapolis, Minnesota
Description:

ABOUT THIS OPPORTUNITY

Join Target’s Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

PRIMARY RESPONSIBILITIES

Partner orientation, onboarding and training

  • Ensure a consistent and efficient partner on-boarding process

  • Build relationships with new partners, promoting a confident understanding of the Target platform

  • Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience

  • Develop and manage training materials and knowledge repositories

Partner service and support

  • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat

  • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.

  • Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities

Partner performance

  • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance

  • Drive small to medium Seller experience enhancement projects

REQUIREMENTS

  • 4 year college degree

  • 3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry

  • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization

  • Strong interpersonal, verbal, presentation and written communication skills

  • Able to manage multiple priorities, and work with speed and accuracy


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