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Sr Manager PSQA Operations

Apply Now Location: 1000 Nicollet Mall, Minneapolis, Minnesota, United States, 55403-2542; job id: R0000269329
job family: Business Process & Operations
schedule: Full time

Primary Function

Support the implementation and advancement of PSQA processes and capabilities to ensure consistency and calibration across all global offices to deliver on guest experience in a framework that mitigates risk and empower vendors to own product quality. Support PSQA Operations Team vision creation and roadmap for global implementation of solutions and tools.

Job Responsibilities

Team

  • Provides holistic and sustainable change management across all PSQA teams, offices, and business partners.

  • Support the team talent development strategies – KSA, partner with HR L&D building and implementing trainings

  • Provides training to team members (PSQA, TD, Sourcing, RS, etc.) and vendors/factories as Targets QMS program evolves

Quality Management

  • Support process flow development, maintenance, and continuous improvement on all CTV/P related QMS activities

  • Support and facilitates standardization and calibration of all CTP quality and engineering processes across countries and teams (internal and external)

  • Understand and able to assess the effectiveness of a factory’s preventive QMS and its sustainability against varying manufacturing processes.

  • Understand the team in quality management and tools for oversight of field operations

  • Partners with CTV Sourcing to understand Brand Strategy and guest expectations

  • Understand guest expectations through the voice of the guest; always guiding the team through the guest lens in decision-making.

Processes, Procedures and Best Practices

  • Works with SMEs to develops, drive, and standardizes processes and procedures globally.

  • Connects and leverages the expertise of PSQA SMEs, Senior Leadership and collaborates with CFT’s and Vendors to ensure enterprise priorities are met.

  • Provides operational resources, systems, tools and training to drive efficiency and effectiveness for all PSQA teams in delivering QMS strategy

Communication and CFT Collaboration

  • Support holistic and strategic communication interaction points across PSQA (CTP/V, CTB) CFT’s and stakeholders for alignment.

  • Support shaping of project direction through interpreting analysis findings and recommend solutions to support project goals

  • Ensures learnings are shared across different locations to continually improve processes. Shares current and future plans with other pyramids to ensure a common understanding of objectives and smooth rollout at implementation time.

  • Successfully navigate through tough choices and be able to articulate its point of view to leaders, peers, team members and vendor/factories.

  • Steer decision effectiveness and efficiency; take smart risk based on facts, figures and guest insights through critical thinking

Data

  • Support the creation, monitoring, and reporting of KPIs

  • Extensive use of quantifiable data and KPIs in decision-making

  • Responsible for driving consistency on data analytics and reporting used by PSQA teams and business partners (Support business in identifying WHAT they are and HOW they should be used

  • Work with the Analytics and Reporting business champion and the project team on defining the KPI and operational metrics and drive adoption and performance review routines

Technology

  • Work with SPARK, INSPECTORIO program team, and other individual project teams on technology adoption across CTV/P PSQA teams and business partners

  • Thought partner to the OB S&O tech and data team on the connectivity of technology capabilities built across OB

  • Represent the business for the product, fostering strong relationships with key stakeholders to ensure that their views and requirements are captured in the product

Requirements

  • Major in engineering, with Lean or 6 Sigma certification, TQM, Project Management

  • Quality management, product and manufacturing experience/knowledge

  • Minimum 6 years’ experience (manufacturing/retail)

  • Experience managing large scale strategic projects in US or European based corporation

  • Excellent leadership/interpersonal skills/communication skills

  • Strategic thinking and ability to plan, lead, organize and execute

  • Result orientated, self-motivated, dedicated, enthusiastic and energetic

  • Committed to continuous learning

  • Ability to travel locally and internationally

  • Working Knowledge of Technology, Data and analytics including Microsoft windows and Office software applications.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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