Sr. Specialist | New Accounts 12:30pm-9pm Shift
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
As a Sr. Specialist New Accounts, you will use critical thinking to investigate the potential of fraud on guest REDcard applications and make outbound calls to authenticate guest identity. You will use your research findings to minimize fraud losses and open REDcard accounts for properly validated guests. You will answer inbound calls related to the REDcard application process and provide superior service to guests. Within this role, you will multi-task by completing account maintenance due to returned mail, while also focusing on a branded experience for guests.
Core responsibilities are described within this job description. Job duties may change at any time due to business needs.
• High School diploma or GED
• Ability to work in a fast-paced and ever-evolving environment
• Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed
• Strong ability to analyze problems, interpret issues and make decisions using established protocols and procedures
• Previous call center experience desired
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture