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Sr Specialist New Accounts On-Site $18

Apply Now Location: 3901 W 53rd St, Sioux Falls, South Dakota, United States, 57106-4221; job id: R0000183160
job family: Service Center - Internal/External
schedule: Full time

Apply today! Hourly rate is $18.00/hour. This role requires residency and maintaining residency in South Dakota (Central Standard Time) if offered the role.

About us:

As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.  

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Sr. Specialist New Accounts, you will use critical thinking to investigate the potential of fraud on guest REDcard applications and make outbound calls to authenticate guest identity. You will use your research findings to minimize fraud losses and open REDcard accounts for properly validated guests. You will answer inbound calls related to the REDcard application process and provide superior service to guests. Within this role, you will multi-task by completing account maintenance due to returned mail, while also focusing on a branded experience for guests.

Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

Start Date: 7/11/2022

Training Schedule (onsite): Monday – Friday, 8:30 - 5:00pm CST (4 weeks)

Permanent Schedule: Monday - Friday, 12:30 pm - 9:00 pm CST and every 4th Saturday from 8:30 am - 5:00 pm CST.

  • An additional day off will be provided when there is a Saturday worked.

About you:
• High School diploma or GED
• Ability to work in a fast-paced and ever-evolving environment
• Detail-oriented
• Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed
• Strong ability to analyze problems, interpret issues and make decisions using established protocols and procedures
• Previous call center experience desired

As we continue our work to protect our team members, prospective team members and communities during the current COVID 19 situation, we’ve made temporary changes to our working environment for many of our roles. At this time, team members performing this role may be scheduled to work from home during a period of time. In the future, this position will be working from our Sioux Falls, SD, Target Card Services campus location.  Please talk with your recruiter should you have questions about any work from home requirements or expectations. Please note, this is only a temporary work from home arrangement and team members will be required to return to campus to resume working once instructed to do so.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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  • Service Center - Internal/External, Sioux Falls, South Dakota, United StatesRemove
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What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.

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