Sr Specialist New Accounts On-Site $18Apply Now Location: 3901 W 53rd St, Sioux Falls, South Dakota, United States, 57106-4221; job id: R0000231470
job family: Service Center - Internal/External
schedule: Full time
Apply today! Hourly rate is $18.00/hour. This role requires residency and maintaining residency in South Dakota (Central Standard Time) if offered the role.
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable, and committed service—from the inside out—through enterprise services our people can count on.
FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From RedCard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarter locations to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.
As a Sr. Specialist New Accounts, you will use critical thinking to investigate the potential of fraud on guest RedCard® applications and make outbound calls to authenticate guest identity. You will use your research findings to minimize fraud losses and open RedCard® accounts for properly validated guests. You will answer inbound calls related to the RedCard® application process and provide superior service to guests. Within this role, you will multi-task by completing account maintenance due to returned mail, while also focusing on a branded experience for guests.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Start Dates: 9/12 or 10/10
Training Schedule (onsite):
- 9/12 Start Date: Monday - Friday, 10:30 am CST - 7:00 pm CST (4 weeks)
- 10/10 Start Date: Monday - Friday, 8:30 AM CST - 5:00 PM CST (4 weeks)
Permanent Schedule: Monday - Friday, 12:30 pm - 9:00 pm CST and every 4th Saturday from 8:30 AM CST - 5:00 PM CST, regardless of start date.
- An additional day off will be provided when there is a Saturday worked.
- High School Diploma or GED
- Ability to work a flexible schedule including nights, weekends and holidays
- 1-2 years of previous guest experience or customer service experience
- Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
- Excellent verbal and written communication skills, including listening, negotiating and decision-making skills. Experience dealing with escalated guest complaints
- Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
By submitting an application, you acknowledge that you can meet all the above listed requirements
**Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
What’s it like to work here? We’re asked that a lot. Target respects and values the individuality of all team members and guests—and we have lots of fun in all that we do.experience our culture